Terms of Service

1. Who we are

Kinetiq Performance ("Kinetiq", "we") operates a platform connecting clients with independent personal trainers ("coaches") in Singapore. Coaches are independent professionals, not employees or agents of Kinetiq. Kinetiq provides matching, scheduling, payment protection, progress tracking and related services.

2. Packages and escrow

Clients purchase training packages through the platform. Package payments are held by Kinetiq and released to the coach as sessions are completed ("per-session release"). Funds held pending release are referred to as your protected balance and are visible in your account.

Kinetiq charges coaches a commission on packages sold through the platform. Prices shown to clients are final; there are no additional client-side platform fees.

3. Cooling-off and refunds

Every package purchase may be cancelled within five (5) working days of purchase for a full refund of all unused amounts, for any reason.

After the cooling-off period, unused sessions remain refundable where: (a) your coach leaves the platform and re-matching is unsuitable to you; (b) you are medically unable to continue, with reasonable evidence; or (c) as otherwise required by law. Completed sessions are non-refundable.

Refunds are returned to the original payment method within 10 working days of approval.

4. Good-Fit Guarantee

If you notify us within 48 hours of your first session with a new coach that the fit is not right, that session is refunded in full and we will offer to re-match you. The guarantee applies once per coach relationship.

5. Sessions, scheduling and pauses

Sessions may be rescheduled without charge up to twelve (12) hours before the scheduled start. Later cancellations or no-shows may be deducted from the package at the coach's discretion, consistent with the policy shown at booking.

Packages may be paused for travel, illness or other reasonable causes. Paused sessions do not expire. Unless otherwise stated, active packages have no expiry date.

6. No outcome guarantees

Training outcomes depend on individual factors including consistency, health, nutrition and sleep. Kinetiq and its coaches do not guarantee any specific physical result. Published averages are aggregate historical data and are not promises about your outcome.

7. Health and safety

You confirm that you are apparently healthy or have medical clearance to exercise, and that you will disclose relevant health conditions and injuries to your coach. Stop training and seek medical advice if you experience concerning symptoms.

8. Reviews and platform integrity

Only clients with completed platform sessions may review a coach. Reviews must be genuine. Coaches and clients agree not to solicit, offer or accept off-platform payment for training relationships introduced through Kinetiq during the period stated in the coach agreement; the platform protections described here do not apply to off-platform arrangements.

9. Liability

Nothing in these terms limits liability that cannot be limited under Singapore law. Subject to that, Kinetiq's aggregate liability to a client is limited to the amounts paid by that client through the platform in the twelve (12) months preceding the claim. Coaches are responsible for the professional conduct of their sessions.

10. Governing law

These terms are governed by the laws of Singapore. Disputes are subject to the exclusive jurisdiction of the Singapore courts, without prejudice to your rights under the Consumer Protection (Fair Trading) Act.